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To Have And To Hold (Onto Those Three Points)
Darren Young @fanexperienceco Darren has been a part of The Fan Experience Company since 2017. He has a background in working on customer service excellence projects in the UK and Europe, and an MBA that included studying in the USA . A UEFA Mentor and Fan Experience Company consultant, Darren works with clubs across Europe […]
Read moreIndependence Tray
Darren Young @fanexperienceco Darren has been a part of The Fan Experience Company since 2017. He has a background in working on customer service excellence projects in the UK and Europe, and an MBA that included studying in the USA . A UEFA Mentor and Fan Experience Company consultant, Darren works with clubs across Europe […]
Read moreDoes Your Club Have An Identity Crisis?
At a time of controversy in the upper echelons of the game, I find myself holding my nose too much to be able to sniff out any remnant of values or principles. The dreams of clubs further down the pyramid have been vapourised by the resources of entire states. Even the sacred jeopardy of relegation […]
Read moreDon’t Wait For A Fairytale Of New York To Find New Fans
On Sunday evening, as Emma Radacanu (who, let’s face it, virtually none of us had even heard of before the summer) was being led by two surly ‘protectors’ towards the box where she was able to celebrate her – massive understatement alert! - incredible US Open victory, the LTA must have been feeling pretty pleased […]
Read moreMaking Non-League Day Happen Weekly
While much of the focus is on the return of fans to professional clubs right now, they’re all still here (though only just in some cases). However, the damage to non-league clubs was close to fatal. In this article, I want to set out how those precious community assets can not only survive, but thrive, […]
Read more'Ask Not What Your Fans Can Do For You': A Fan Engagement Primer for Cricket
Mark Bradley @fanexperienceco Mark works all over Europe helping associations, leagues and clubs to understand and improve fan engagement and their match day experience. The Fan Experience Company was founded in 2005, and in 2019/20 they oversaw the assessment of over 350 games each season in 13 countries. Of all of things JFK is remembered […]
Read moreOne Hundred and Eighty Degree Turn Leaves Fans Out In The Cold
The Hundred, a brand new form of cricket unique to the English (and Welsh) game, was concluded on Saturday with a spectacular finals day at Lords. It can be viewed as a success so far, not least for the superb marketing campaign that attracted record crowds, especially in the women’s game. A far more family-focussed […]
Read moreThe Euros Vision-Wrong Contest?
Like a few of the UK entries in the annual pan-European singing contest, it seemed like a good idea at the time. Back in 2012, Michel Platini’s original, and rather romantic, vision for Euro 2020 was outlined just ahead of that year’s final when Spain thumped Italy with one of their best, and last, triumphs […]
Read moreThe Model To Keep Football Off Its Knees
Just as the sight of players taking the knee confuses the hell out of some of England’s less emotionally and intellectually developed supporters, the word ‘sustainability’ can often mislead fans too. It’s not – as some believe - about limiting ambition or muzzling clubs but it plays the long game rather than gambling on a […]
Read moreThe Rise of the Sub-Mariners
Most of us agree that football needs a reset. And while more effective solutions to sharing the game’s wealth and improving governance are needed, there is an opportunity to think differently about sustainability in 99% of clubs outside of the super-elite and that is the development of social relevance and its potential to generate revenues. […]
Read moreFan Power Now In A League Of Its Own
Even before the latest shenanigans, there was very little point in a fan-focussed company like us condemning the Seven Four Three Cities Super League breakaway attempt and saying it’s a bad thing for football fans all over the country, continent and maybe the whole world. When the fan groups of the clubs breaking away are […]
Read moreWill The Fan Experience Be Delivered On A Wing(er) and A Prayer?
The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark. Michelangelo He did have a point, that Michelangelo geezer. But then he lived in different times; before we had to contend with social media and […]
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