How can we help?
Formed in 2005. The Fan Experience Company is the leading company when it comes to match day experience assessment and improvement, with award-winning programmes in the UK and Europe.
With today’s sports fans looking for much more in their experience than the 90 minutes of action on the field, clubs need to find ways to attract fans to their stadiums earlier, and entertain them when they get there.
The Fan Experience Company has a range of assessment tools and programmes, data, benchmarking, recognition schemes and practical best practice examples to help any association, league or club to lift the experience their fans have from good to great. This season we have been involved in…
The Fan Experience Company improve the experiences and thinking around the fan journey. The team understands the fan and they offer a wonderful, committed service in understanding the gap between what the club believes is a good experience and more importantly, what the fan wants. They will help you to keep them coming back for more
Latest News - Certificate In Fan Engagement Course Available To Book Now
Mark has been working on the creation of a brand new on-line course offered by the Barca Innovation Hub, which begins in August and is available to book via the Innovation Hub website, where you can also find out more about the course content and syllabus. Click on the button below to go directly to the site.
Our Services
Strategic
Our support, data and tools can help you develop the focus and consistency needed to deliver an excellent match day experience for fans at all levels of any sport
Assessment
Our award winning programmes assess the match day experience against a set of defined touchpoints, with detailed benchmarking reports that also recommend improvements
Training
Our staff and volunteer programmes are designed to develop people to make the difference by delivering an excellent match day experience; focussing on the why as well as how
Keynote
Want to get your key stakeholders engaged and enthusiastic about the match day experience and fan engagement? We have talked about what we do all over the world - call us now
When football finally re-emerges after the lockdown, we will have to focus on the fundamentals: re-engaging with fans, really listening to them and making sure the experiences that await them are going to be worth every single pound they spend. This is the Fan Experience Company's strength and there is no better partner to help you through these challenging times
The Fan Experience Experience Podcast Series
Listen to our podcasts on all things match day experience and fan engagement
OUT NOW: IN THE FINAL EPISODE OF SEASON ONE, OH LEUVEN’S CEO, PETER WILLEMS IS OUR SPECIAL GUEST AS WE DISCUSS FOCUSSING ON FANS AND HIS TEAM’S MASSIVE PLAY-OFF THIS WEEKEND AS THEY AIM FOR PROMOTION TO THE TOP DIVISION IN BELGIUM (SPOILER ALERT: THEY LOST BUT WENT UP ANYWAY AS THE LEAGUE IS NOW EXTENDED TO 18 CLUBS FOR 2020/21)
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