THE POST-COVID EXPERIENCE
The balance between safety and the match day experience is crucial as fans begin to be reintroduced to stadiums. Read our brand new white paper as we spell out what we feel is the way forward for clubs
Read The White Paper
SOCIAL UNDISTANCING
How social media can help engage with fans now more than ever. Listen to our latest podcast to find out more
Click Here
LOOKING FOR MORE DETAIL?
Our case studies provide more information on the programmes and projects we are involved in.
Go to Case Studies
THEY SAID IT
Don't just take our word for it. These is what our clients across Europe say about us
Read Testimonials
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How can we help?

Formed in 2005. The Fan Experience Company is the leading company when it comes to match day experience assessment and improvement, with award-winning programmes in the UK and Europe. 

With today’s sports  fans looking for much more in their experience than the 90 minutes of action on the field, clubs need to find ways to attract fans to their stadiums earlier, and entertain them when they get there.  

The Fan Experience Company has a range of assessment tools and programmes, data, benchmarking, recognition schemes and practical best practice examples to help any association, league or club to lift the experience their fans have from good to great. This season we have  been involved in…

 
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SUPPORT

The Fan Experience Company improve the experiences and thinking around the fan journey. The team understands the fan and they offer a wonderful, committed service in understanding the gap between what the club believes is a good experience and more importantly, what the fan wants.  They will help you to keep them coming back for more

Noel Mooney, UEFA

Latest News - Certificate In Fan Engagement Course Available To Book Now

Mark has been working on the creation of a brand new on-line course offered by the Barca Innovation Hub, which begins in August and is available to book via the Innovation Hub website, where you can also find out more about the course content and syllabus.  Click on the button below to go directly to the site. 

Our Services

Strategic

Our support, data and tools can help you develop the focus and consistency needed to deliver an excellent match day experience for fans at all levels of any sport

Assessment

Our award winning programmes assess the match day experience against a set of defined touchpoints, with detailed benchmarking reports that also recommend improvements

Training

Our staff and volunteer programmes are designed to develop people to make the difference by delivering an excellent match day experience; focussing on the why as well as how

Keynote

Want to get your key stakeholders engaged and enthusiastic about the match day experience and fan engagement? We have talked about what we do all over the world - call us now

When football finally re-emerges after the lockdown, we will have to focus on the fundamentals: re-engaging with fans, really listening to them and making sure the experiences that await them are going to be worth every single pound they spend. This is the Fan Experience Company's strength and there is no better partner to help you through these challenging times

Neil Doncaster, Chief Executive, SPFL

The Fan Experience Experience Podcast Series

Listen to our podcasts on all things match day experience and fan engagement

OUT NOW: IN THE FINAL EPISODE OF SEASON ONE, OH LEUVEN’S CEO, PETER WILLEMS IS OUR SPECIAL GUEST AS WE DISCUSS FOCUSSING ON FANS AND HIS TEAM’S MASSIVE PLAY-OFF THIS WEEKEND AS THEY AIM FOR PROMOTION TO THE TOP DIVISION IN BELGIUM (SPOILER ALERT: THEY LOST BUT WENT UP ANYWAY AS THE LEAGUE IS NOW EXTENDED TO 18 CLUBS FOR 2020/21)

Get in Touch

For further information or to set up a meeting or call, please enter your details below.

© The Fan Experience Company 2020