How can we help?
Formed in 2005. The Fan Experience Company is the leading company when it comes to match day experience assessment and improvement, with award-winning programmes in the UK and Europe.
With today’s sports fans looking for much more in their experience than the 90 minutes of action on the field, clubs need to find ways to attract fans to their stadiums earlier, and entertain them when they get there.
The Fan Experience Company has a range of assessment tools and programmes, data, benchmarking, recognition schemes and practical best practice examples to help any association, league or club to lift the experience their fans have from good to great. This season we have been involved in…
'More than a Hub': A Unique Fan Engagement Learning Opportunity
If you’re considering registering for the FC Barcelona Innovation Hub ‘Fan Engagement’ Certificate as part of your professional development or simply because of an interest in the topic, please read on. I’ll tell you why you should.
Introducing The Fan Experience Company Training Programme
When fans finally return to stadiums, the match day experience will be more important to them than ever. And people at clubs will make the difference.
Our new 20120/21 staff training programme offers bespoke sessions for clubs, designed around their specific needs and situation. From motivational talks about the importance and benefits of providing a best-practice match day experience, through to practical ‘how to’ workshops that provide the tools and skills for staff, stewards and volunteers to do that, it’s a way to instantly improve and put your people first.
'We're Gonna Need A Bigger Picture'
Our latest blog (a three-parter) takes a bite at the fallout from Project Big Picture, and looks at how the various stakeholders have come out of it. We also examine what might happen next as football enters one of the most critical phases in its history. Will the much-needed change take place or will the big fish bide their time before going back in for the kill?
The Fan Experience Experience Podcast Series
Listen to our podcasts on all things match day experience and fan engagement
OUT NOW: IN THE FINAL EPISODE OF SEASON ONE, OH LEUVEN’S CEO, PETER WILLEMS IS OUR SPECIAL GUEST AS WE DISCUSS FOCUSSING ON FANS AND HIS TEAM’S MASSIVE PLAY-OFF THIS WEEKEND AS THEY AIM FOR PROMOTION TO THE TOP DIVISION IN BELGIUM (SPOILER ALERT: THEY LOST BUT WENT UP ANYWAY AS THE LEAGUE IS NOW EXTENDED TO 18 CLUBS FOR 2020/21)
Get in Touch
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Latest News - EFL Family Excellence Award Winners Announced for 2019/20 season
The EFL have announced the 63 clubs – including Gold Award winners – who achieved their Family Excellence standard for 2019/20. As partners for this programme since 2006, one that involves two match day assessments at all clubs as well as providing comprehensive reports and recommendations, we are delighted to see the efforts of clubs up and down the country, and the wonderful work that takes place to make league football such a great experience, recognised.
© The Fan Experience Company 2020