TheFanExperienceCompany

Author: Darren Young

Scotland has highest per capita crowds in Europe

Scotland has highest per capita crowds in Europe On average just over 18 people out of every 1,000 attended Scottish Premiership matches last season. More people attend top-flight football matches in Scotland than any other country in Europe as a proportion of population, according to a Uefa report. On average just over 18 people out […]
Read more

Brady, Beckham & Deadpool - but fans and football the stars

It was all there at St Andrew's. For Wrexham fans wondering if they can continue their incredible rise only to be reminded of the size of the challenge. For Birmingham fans loudly believing they can return to bigger and better things. American television royalty, an NFL legend and a global football icon. And yet, by […]
Read more

Don’t Look Back In Anger

Darren is a director at The Fan  Experience Company. He has a background in working on customer service excellence projects in the UK and Europe, and an MBA that included studying in the United States.  A UEFA Mentor and fan experience and engagement consultant, Darren works with associations, league and clubs across Europe to improve […]
Read more

'It was really quiet' - Smith wants more from GB fans

"I urge those coming on Friday and Sunday to empty the tank. You see it at the French Open, it's like a football crowd. It makes a difference at the end of a long day. British captain Leon Smith British fans have been urged to act "like a football crowd" to push their Davis Cup […]
Read more

Fans campaign to move Remembrance Sunday kick-off

"Both clubs will work collaboratively in the lead up to the fixture as we understand that Sheffielders – regardless of allegiance – will want to show their respect to military and civilian service personnel.” Joint Club Statement Veterans and football fans are asking organisers to move the kick-off time of the Sheffield steel city derby […]
Read more

Aston Villa defend Champions League ticket prices

"Our priority will always be to match our collective ambition while ensuring that we are able to increase stadium capacity each season and provide the best matchday experience for all our fans." Aston Villa President of business operations Chris Heck Aston Villa have defended their Champions League ticket prices after a backlash from supporters, and […]
Read more

Fans criticise 'dynamic pricing' at Valencia​

"What is not fair is that a fan, who loves his club, who went to the Mestalla for the first time when taken as a child by their father, who stuck by their club when it went down to the second division, is treated as a mere 'spectator'. The fans are not just customers - […]
Read more

Chelsea Women stop autographs at games over safety

"We understand some fans will be disappointed with the changes. Matchdays have become unsafe inside and outside the stadium and players are getting unnecessary abuse if they don't stop." Chelsea Women Supporters Group Chelsea Women players will stop giving autographs and photos at their Kingsmeadow ground, with the club saying that doing so is "no […]
Read more

'We are allowing them to be stars' - FC Copenhagen Women make mark

Their first home game of the season attracted 5,165 fans, setting a new attendance record for a women's game in Denmark by more than doubling the previous one. FC Copenhagen may be the new kids on the block in women's football, but they have already made a big impression both on and off the pitch. […]
Read more

Villa 'out of touch' over Champions League prices

"When compared to other English clubs in the Champions League this year, and indeed Uefa's own away ticket price cap, today's announcement is out of touch. Loyal Villa fans who've waited as long as 40 years to celebrate this momentous season are being punished and exploited" AVST Aston Villa fans have called the club "out […]
Read more

Uefa lowers price caps for away fans at European ties

"This marks another key step in reaffirming Uefa's commitment to enhancing the matchday experience for all fans." Uefa president Aleksander Ceferin The amount clubs can charge for away tickets in Europe's three men's club competitions will be reduced this season, Uefa has announced. Champions League games will be capped at 60 euros (£50.55), with 40 […]
Read more

Don’t Miss The Signs (And Why Football Can’t Afford to Ignore Them)

Darren is a director at The Fan  Experience Company. He has a background in working on customer service excellence projects in the UK and Europe, and an MBA that included studying in the United States. A UEFA Mentor and fan experience and engagement consultant, Darren works with associations, league and clubs across Europe to improve […]
Read more
Load more