OUR SERVICES

Strategic

The key to creating a great fan experience is developing a strategic approach that aims to co-ordinate all of the touchpoints, making them consistent and memorable. Our best practice advice, support, data and tools can transform the experience at the stadium, from good to great and appeal to new groups such as families and the next generation of fans.

Assessment

Many clubs already benefit from our award-winning model. Our assessments are extremely robust with clubs receiving a report containing a summary, key scores, league tables and recommendations (both quick wins and longer term) as well as the full report. Our Best XI recognition project shares the best practice with other clubs.

Training

People will always make the difference when it comes to the match day fan experience. They can lift it but they can also bring it down. Our training programme is designed to help people understand why they need to deliver excellent service and how their individual role is crucial to the club’s overall success, both on and off the field.

Keynote

We have presented our work all over the world. If you want your employees / colleagues or clients to fully appreciate what best practice fan experience and engagement looks like, The Fan Experience Company can bring the story to life with a multitude of anecdotes, images and examples built up since 2006 and at thousands of games.

Get in Touch

To find out more about any of our services or to discover how we can tailor one to your specific requirements, please contact us below.