News
Chelsea Women stop autographs at games over safety
"We understand some fans will be disappointed with the changes. Matchdays have become unsafe inside and outside the stadium and players are getting unnecessary abuse if they don't stop." Chelsea Women Supporters Group Chelsea Women players will stop giving autographs and photos at their Kingsmeadow ground, with the club saying that doing so is "no […]
Read more'We are allowing them to be stars' - FC Copenhagen Women make mark
Their first home game of the season attracted 5,165 fans, setting a new attendance record for a women's game in Denmark by more than doubling the previous one. FC Copenhagen may be the new kids on the block in women's football, but they have already made a big impression both on and off the pitch. […]
Read moreVilla 'out of touch' over Champions League prices
"When compared to other English clubs in the Champions League this year, and indeed Uefa's own away ticket price cap, today's announcement is out of touch. Loyal Villa fans who've waited as long as 40 years to celebrate this momentous season are being punished and exploited" AVST Aston Villa fans have called the club "out […]
Read moreUefa lowers price caps for away fans at European ties
"This marks another key step in reaffirming Uefa's commitment to enhancing the matchday experience for all fans." Uefa president Aleksander Ceferin The amount clubs can charge for away tickets in Europe's three men's club competitions will be reduced this season, Uefa has announced. Champions League games will be capped at 60 euros (£50.55), with 40 […]
Read moreDon’t Miss The Signs (And Why Football Can’t Afford to Ignore Them)
Darren is a director at The Fan Experience Company. He has a background in working on customer service excellence projects in the UK and Europe, and an MBA that included studying in the United States. A UEFA Mentor and fan experience and engagement consultant, Darren works with associations, league and clubs across Europe to improve […]
Read moreEnglish football will face 'enormous opposition' over dynamic pricing - as two Spanish sides adopt controversial system
It comes after the huge controversy surrounding the sale of tickets for next year's reunion shows by Oasis - where dynamic pricing saw tickets worth £148 being sold for £355 within hours of release. English football clubs are being warned they will face "enormous opposition" if they try to introduce dynamic pricing for match tickets […]
Read moreSabalenka 'inspired' by 'mini-me' fan in dominant win
"It's such a motivation to keep going to inspire the young generation. That was a very adorable moment." Aryna Sabalenka Aryna Sabalenka underlined her US Open title credentials with a dominant second-round win over Lucia Bronzetti that she said was inspired by a "mini-me" fan in the crowd. Second seed Sabalenka, runner-up in New York […]
Read moreWest Ham duo free ball boy from under collapsed hoarding amid fan celebrations
Jarrod Bowen and Tomas Soucek helped the youngster during West Ham’s 2-0 win at Crystal Palace, West Ham captain Jarrod Bowen and team-mate Tomas Soucek helped a ball boy from being trapped under an advertising board after fans spilled onto the Selhurst Park pitch during the Hammers’ 2-0 win at Crystal Palace. Soucek and Bowen […]
Read moreLiverpool's Nunez hit with five-game ban for fighting with Copa America Fans
South American football's governing body Conmebol issued a statement on Wednesday stating five players had been banned, including Nunez, and 11 fined for their part in the altercation. Liverpool forward Darwin Nunez has been banned for five international games for an altercation with spectators after his national team Uruguay were beaten by Colombia. Nunez, 25, […]
Read moreFeyenoord v Ajax postponed because of police strikes
"The safety of the players, but also of the public, cannot be sufficiently guaranteed without the use of the police." Rotterdam city's mayor, Ahmed Aboutaleb Sunday's Dutch top-flight match between Feyenoord and Ajax has been postponed because of a police strike in the Netherlands. Police officers were injured during crowd disorder at a match between […]
Read moreWhat does fan engagement really mean?
The phrase Fan Engagement is ubiquitous these days. Twenty years ago, when we founded the Fan Experience Company, it was seldom heard. Some of that we can put down to social media, of course, since back then, I didn’t have people shouting at me to produce more ‘content’. In recent times, of course, several interpretations […]
Read more'Imagine another job where it's normalised to get abuse'
A lot has gone wrong at Everton over many years and the part played in that by some of our 'fans' toxic behaviour needs to stop. Everton Fan Everton striker Neal Maupay has responded to a video showing a group of supporters verbally abusing Toffees players at London Euston train station. The video shows fans […]
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