But where are the other sources for reliable, insightful fan experience expertise? Many of the clubs we work with tell us that there is so little out there to support them and their people when it comes to fans.
So whether you need content, quotes or inspiration for your articles or if you need an assured and engaging sports conference facilitator or key note speaker, no one has the experience we have.
As well as experiences from completing almost 4,000 assessments around the world, we have 100s of blogs and articles under our belt and key notes delivered in Turkey, Toronto and Tallinn to name a few. We can educate, entertain, inform and also hopefully, inspire.
We’ve got a lot to share.
We have been working with The Fan Experience Company to identify areas within our match days and fan engagement that we can improve in order to attract a bigger and more diverse audience to games at Grace Road. We’ve already seen some significant results, and I believe their approach is the key to fully understanding what a fan really experiences on the day, and how it impacts on the likelihood of them coming back, which is - of course - what we all want, and need, them to do.