‘WE’RE EXPERIENCING A PARTICULARLY HIGH VOLUME OF CALLS TODAY.’

‘We’re experiencing a particularly high volume of calls today.’ You’ve heard the phrase, even if you don’t telephone service providers very often. Like most people, I avoid calling organisations for two reasons. Firstly, because, being a modern sort of chap,…

BY DESIGN

When a supporter-facing colleague goes the extra mile in pursuit of fan engagement, you know you’ve cracked it, because this is a sign that making people feel valued has become part of your culture – part of the way you…

THE FAN EXPERIENCE COMPANY ANNOUNCES STRATEGIC PARTNERSHIP WITH FINAL THIRD SPORTS MEDIA

The Fan Experience Company is delighted to announce it has agreed a strategic partnership with award winning sports content specialists Final Third Sports Media. The two companies will join forces on several new projects, aimed at taking supporter engagement to…

WHY?

In a recent survey I asked fans of a club how valued they felt. 99.9% took that at face value, separated out their deeper love for their club from their individual experiences and gave an answer. All except one fan.…